Privacy policy
This policy explains how Black Snapper uses your personal information when you contact us or book a call.
Who is responsible for your information?
Charlie Dodd, trading as Black Snapper, is responsible for the personal information described in this policy. Black Snapper is based in Twickenham, London. For privacy questions or requests, email hello@blacksnapper.co.uk.
When you use the contact form
We collect the name, email address, company name and message you choose to provide. We use this information to reply, understand what you need and discuss whether we can help. Please do not include sensitive personal information in your message.
You’ll also receive an automatic email confirming we’ve received your enquiry.
When you book a call
We use Calendly to arrange calls. Calendly collects the details you enter when booking, such as your name, email address, chosen time and any answers to booking questions. We use those details to organise the call and contact you about it. Calendly may also process device and usage information, and use cookies or similar technologies when its calendar loads. You can read more in Calendly’s privacy notice and manage any choices offered in the booking tool.
Why we use your information
We rely on our legitimate interests to respond to enquiries and manage business communications. Where you ask us to take steps towards working together, we may also process information to take those steps before entering a contract. Where consent is needed for optional cookies or similar technologies, it should be requested through the relevant tool. Sending an enquiry or booking a call does not sign you up to marketing emails.
Who receives your information
Information may be handled by providers that help run this website, deliver form messages, manage email and schedule calls, including Framer and Calendly. We only share information as needed for these purposes, or where required by law. We do not sell your personal information.
Enquiries sent through the website form are passed to n8n, an automation service, which records them in Google Sheets and sends emails through Google Workspace (Gmail). These providers act on our behalf and only process your information to deliver and manage your enquiry.
Where information is processed
Our service providers may process information outside the UK. Where UK data protection law requires safeguards for an international transfer, appropriate safeguards must be in place, such as approved contractual protections. The providers’ privacy notices explain more about how and where they process information.
How long we keep information
We keep enquiry and booking information only for as long as it is needed to respond, manage the relationship and meet legal obligations. Retention depends on the enquiry and whether we go on to work together. You can contact us to ask about information we hold or request deletion.
Your rights
Depending on the circumstances, you can ask to access, correct or delete your personal information, restrict its use, object to processing based on legitimate interests, or receive a portable copy. Where processing relies on consent, you can withdraw that consent. These rights are subject to legal exceptions. To make a request, email hello@blacksnapper.co.uk.
Concerns and complaints
Please contact us first if you have a concern about your information. You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator.
Changes to this policy
We may update this policy when our services or the tools we use change. The current version will be available on this page.
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